Booking Terms & Conditions

‘Shine’ and ‘Shine Youth Music Theatre’ (and ‘We’, ‘Our’, ‘Ours’ and ‘Us’) refers to Shine Youth Music Theatre Limited, a registered charity in Scotland (Company No: SC373695 Charity No: SCO399906). Our registered office is at The Lighthouse, Neidpath Road, Carluke, Lanarkshire, ML8 5UF.

‘Event’ means an production performed or produced by Shine Youth Music Theatre for the purpose of entertainment.
‘Website’ refers to shineboxoffice.co.uk
‘Tickets’ means printed Shine thermal tickets or electronic ticket conformation with sale reference number.
‘Venue’ means the location on which the production/event is being held.
‘Working Day’ means Tuesdays 5-9pm or Sundays 1-6pm (We operate on a voluntary basis).
‘You’ means you or anybody who in our reasonable opinion is acting with your authority or permission. ‘Your’ shall be read accordingly.

1. YOUR CONTRACT WITH US
2. TICKETS
3. PRICE AND PAYMENT
4. DELIVERY
5. CHANGES TO EVENT
6. CANCELLED/RE-SCHEDULED EVENTS
7. REFUNDS/EXCHANGES
8. USE OF DETAILS AND DATA PROTECTION
9. RESTRICTIONS
10. CONDITIONS OF ADMISSION AND ATTENDANCE
11. HEALTH AND SAFETY

1. YOUR CONTRACT WITH US

1.1 Your contract for the purchase of Ticket(s) is formed as soon as We have processed Your payment and will expire immediately after the performance of the Event for which You purchased Ticket(s). However, any purchases are subject to payment card verification and other security checks and Your transaction may be cancelled if it has not passed Our verification processes.
1.2 Your purchase of Ticket(s) is subject to these Terms and Conditions.

2. TICKETS

2.1 All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with Us prior to purchase, as purchase of Ticket(s) constitutes agreement of these Terms and Conditions. A valid Ticket must be produced to get into an Event. Please notify Us of any access requirements at the time of booking. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket.
2.2 It is Your responsibility to check Your Ticket(s) as mistakes cannot always be rectified after purchase. Please check your Ticket(s) on receipt carefully and contact us immediately if there is a mistake.
2.3 We will not be responsible for any Ticket that is lost, stolen or destroyed.
2.4 It is not always possible to issue duplicate ticket(s). For example for non-seated events where there is a possibility of both the original and duplicate ticket(s) being used, compromising the licensed capacity of the venue. Re-prints of tickets are at the sole discretion of Shine Youth Music Theatre.
2.5 Shine reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided they are of no less value to that stated on the Ticket.
2.6 Where a concession is claimed, proof of identity and concession entitlement (for example of age) may be required.

3. PRICE AND PAYMENT

3.1 The price of the Ticket shall be the price set at the time We accept Your order. All advertised prices are inclusive of any applicable taxes but exclusive of any per transaction, collection or delivery fee which you will be made aware of at time of booking.
3.2 No order will be accepted until We have received full cleared payment. We reserve the right to cancel any booking which We reasonably suspect to have been made fraudulently.
3.3 All Concessions and Discounts are subject to availability, they may be restricted to certain price levels and performances and can be withdrawn by Us without notice.
3.4 If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on the Site or otherwise communicated to You, or You are able to order a ticket before its scheduled on-sale or pre-sale date or You are able to order a Ticket that was not supposed to have been released for sale, then We will have the right to cancel that Ticket (or the order for that Ticket) and refund to You the amount that You paid. This will apply regardless of whether because of human error or a transactional malfunction of this website.

4. DELIVERY

4.1 Posted Ticket(s) may take up to 2 weeks prior to the performance date to arrive. The posted ticket option will be made unavailable on the Site prior to the event start date. This ensures postage tickets reach you prior to the performance date.
4.2 Ticket(s) will only be delivered to the billing address of the debit/credit card holder. This is passed to us via PayPal. If you require tickets to be sent to another address other than that passed by PayPal then please contact-us prior to making your booking.
4.3 Our tickets will be posted out via Royal Mail First Class. We cannot be held responsible for loss of tickets through the use of this service and refunds of any delivery costs will be solely at our discretion.

5. CHANGES TO EVENT

5.1 In the unlikely event that a show or performance has to be cancelled/postponed you will be entitled to claim a refund in accordance with clause 7.
5.2 Shine reserves the right to change the venue seating arrangement at any time without notice.

6. CANCELLED/RE-SCHEDULED EVENTS

6.1 It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not however guarantee that You will be informed of such cancellation before the date of the Event.
6.2 It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.

7. REFUNDS/EXCHANGES

7.1 Once purchased, tickets cannot be refunded or exchanged. It is your responsibility to check your online booking prior to checkout. For telephone orders you must inform us immediately if there are and issues with your order. For in person orders tickets must be checked at point of sale.
7.2 For cancelled or postponed events we will endeavour to refund you within a reasonable period of time. This could be up to one month after the performance date.

8. USE OF DETAILS AND DATA PROTECTION

8.1 See Shine’s Privacy Policy.

9. RESTRICTIONS

9.1 Ticket(s) may be restricted to a maximum number or sold subject to certain restrictions. Any such restriction shall be displayed on Our website or otherwise notified to You before or at the time You book the Ticket(s). It is Your responsibility to ensure that You read all notifications displayed on Our website. We reserve the right to cancel Ticket(s) purchased in excess of the maximum number, without prior notice unless the purchase of Ticket(s) in excess was due to Our error, in which case We will notify You prior to cancelling Your Ticket(s).

10. CONDITIONS OF ADMISSION AND ATTENDANCE

10.1 Latecomers may not be admitted until a suitable break in the performance.
10.2 Regardless of age, all persons entering the auditorium must have a valid ticket.
10.3 The use of photographic or recording equipment of any kind is strictly prohibited and anyone found to do so may be asked to leave the premises.
10.4 The Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:
1) has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or
2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
3) in the reasonable opinion of the Venue is under the influence of drugs or has consumed an excessive amount of alcohol; or
4) fails, when required, to produce proof of identity or age; or
5) obstructs gangways, access-ways, exits, entrances or staircases, congregates in non-designated areas or seeks entry to stands or seats for which he/she does not hold a Ticket.
10.5 You must comply with instructions and directions given by Venue staff.
10.6 No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.

11. HEALTH AND SAFETY

11.1 Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects. Suitable notices will be displayed around the venue at the performance.

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© Shine Youth Music Theatre Ltd 2019